Theme support is offered to verified customers by forum only. Support requests made by email, tweet or any other method will be redirected back to this forum.
What is support?
Although Support is optional for Envato authors, we’re providing it as a good will gesture in order for you to get the most out of our premium themes.
Our support covers getting set up, trouble using any features, and any bug fixes that may arise. We are happy to provide it for free, as it helps improve the quality of our products for the benefit of all customers.
Support DOESN’T means “free customization”, neither it does cover 3rd party plugins unless otherwise explicitly stated in the item description or documentation.
While we can not help every customization request we receive, we are sometimes able to provide occasional customization assistance. If your request is relatively easy and does not take too much time, we will do it for free.
If your request takes more time and/or involves changing many files, this falls into the category of custom work, wich we do not provide at the moment. However, any good freelancer should be able to help you, using our premium, standards compliant, clearly coded templates.
Before asking questions
Before asking questions within the support forums, please be sure that you have read the file documentation which came packaged with your download. The documentation covers installation, usage, and often answers the vast majority of questions.
Additionally, you may also use the search feature on our Forum to look for similar questions or issues.
Please note that while we always strive to answer your questions as soon as humanly possible, sometimes we are not able to do so for various reasons and we ask you to be patient during these times.
Thanks again for purchasing our item, and see you in the forum!