Theme support is offered to verified customers by forum only. Support requests made by email, tweet or any other method will be redirected back to this forum.

What is support?

Although Support is optional for Envato authors, we’re providing it as a good will gesture in order for you to get the most out of our premium themes.

Our support covers getting set up, trouble using any features, and any bug fixes that may arise. We are happy to provide it for free, as it helps improve the quality of our products for the benefit of all customers.

Support DOESN’T means “free customization”, neither it does cover 3rd party plugins unless otherwise explicitly stated in the item description or documentation.

While we can not help every customization request we receive, we are sometimes able to provide occasional customization assistance. If your request is relatively easy and does not take too much time, we will do it for free.

If your request takes more time and/or involves changing many files, this falls into the category of custom work, wich we do not provide at the moment. However, any good freelancer should be able to help you, using our premium, standards compliant, clearly coded templates.

Before asking questions

Before asking questions within the support forums, please be sure that you have read the file documentation which came packaged with your download. The documentation covers installation, usage, and often answers the vast majority of questions.

Additionally, you may also use the search feature on our Forum to look for similar questions or issues.

Warranty

Little Neko products are provided “as is” without warranty of any kind, either expressed or implied. Each of the Little Neko products are guaranteed to function correctly upon proper installation, activation and option configuration of the product in the latest stable WordPress version which theme/plugin was dedicated to. Little Neko cannot and do not guarantee compatibility with any 3rd party plugin – as there are simply too many plugins to support. Please ensure that the browsers you use will work with the themes/plugins as we cannot guarantee Little Neko themes/plugins will work with all browser combination.

In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.

We are not licensed to provide stock images and certain true-type fonts (TTF) that might be used on any or all of the provided products. These require you own or purchase from their respective owners. The images/videos we show in the demo versions of our products are totally for demonstration purpose, you are not allowed to use them in production sites.

Support time

Please note that while we always strive to answer your questions as soon as humanly possible, sometimes we are not able to do so for various reasons and we ask you to be patient during these times.

Our company reserves the right to change or modify current Terms and Conditions with no prior notice.

 

Thanks again for purchasing our item, and see you in the forum!